Return & Refund Policy

Last Updated: July 21, 2026

Return Policy Overview

At Swimlyra, customer satisfaction is important to us. We accept eligible return requests within 30 calendar days from the date your order is delivered.

Customers do not need to pay any return processing fee or restocking fee when returning eligible products.

Orders with a subtotal of $45.00 or more qualify for free shipping service. Shipping terms do not affect your right to request a return according to this policy.

Return Eligibility

To be eligible for a return, the item must meet the following conditions:

The return request must be submitted within 30 calendar days after delivery.
The product must be unused and in its original condition.
All original tags, accessories, and packaging must be included.
The product must not show visible signs of wear, damage, or use.
The item must be returned in packaging suitable for transportation.

Returns may be accepted for the following situations:

1. Buyer’s Remorse

If you change your mind or no longer need the product, you may request a return within 30 calendar days. The customer is responsible for the return shipping cost in this situation.

2. Product Defects or Quality Issues

If the product arrives damaged, defective, or has a quality-related issue, please contact us with details and supporting information. Swimlyra will review the request and cover the return shipping cost for approved defective product returns.

3. Incorrect or Damaged Items Received

If you receive an incorrect item or your order is damaged during transportation, please contact us promptly. We will assist with the appropriate solution after reviewing your request.

Non-Returnable Items

For hygiene, safety, and product protection reasons, the following items may not be eligible for return:

Products that have been used in water.
Inflatable pools, pool floats, swim rings, and water toys that show signs of use, inflation, or contact with water.
Products without original packaging, tags, or included accessories.
Items with visible wear, damage, stains, or modifications caused by the customer.
Items returned after the 30 calendar day return period.

All return requests are reviewed individually to ensure the product meets our return requirements.

Return Request Process

To request a return, please follow these steps:

Contact Swimlyra Customer Service within 30 calendar days after receiving your order.
Provide your order information, including order number, product details, and the reason for the return.
If the product has a quality issue or arrived damaged, provide clear photos or other relevant information to help us evaluate the request.
Wait for return instructions from our customer service team before sending the product back.
Ship the approved return package according to the instructions provided.

Please do not send returns to any address other than the address provided by Swimlyra. Returns sent to an unauthorized address may not be processed.

Return Shipping Responsibility

Return shipping costs depend on the reason for the return:

Product defects, damaged items, or incorrect items caused by Swimlyra:
Swimlyra will cover the approved return shipping cost.
Buyer’s remorse, change of mind, or non-defective product returns:
The customer is responsible for the return shipping cost.

Swimlyra does not charge any return fee or restocking fee for approved returns.

At this time, customers are responsible for arranging return shipping unless otherwise confirmed by our customer service team. Swimlyra does not automatically provide prepaid return labels for buyer’s remorse or non-defective product returns.

Return Address

All approved returns must be shipped to the following address:

Return Address:
192 Bear Christiana Rd, Bear, DE 19701, United States

Please contact Swimlyra before shipping any return package to confirm the return request and receive the correct return instructions.

Return Processing Time

After we receive your returned item, our return inspection and processing will be completed within 5 calendar days.

Once the return has been approved, we will begin the refund process.

Refund Processing Time

Approved refunds will be processed within 3–5 business days after the return has been reviewed and approved.

The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.

Order Address Information

Please ensure that your shipping and order information is accurate before completing your purchase.

If incorrect address information causes delivery issues, please contact Swimlyra customer service as soon as possible. Return packages must be shipped only to the approved return address provided by Swimlyra.